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Return Policy 

At Allumé Luxury Spa we want you to find the perfect products for your skin.

If your not happy with a product you bought from us please get in touch with us and we will work things out with you so you can be satisfied with your purchase, Please note we cannot take back unwanted items if they have been opened. You may return any item in its original condition within 30 days of purchase and we will gladly provide a refund or an exchange. All orders can be returned for full refund within 30 days of purchase please note, we will only cover shipping costs if there is a problem with your order from our end.You can reach us through live chat or You can also email us at

If something has gone wrong with your order please email photographic evidence to


Refunds & Returns

How long does it take to get a refund?

We aim to refund all returns 14 working days after we have received the returned item.

What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

Why do I need to provide a photographic evidence / doctor’s certificate if I’ve had an allergic reaction?
Unfortunately not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to provide our customers with the best service possible.

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